centaurforge.com

Terms & Conditions

 

Please take a moment to read our terms and conditions carefully.

Ordering

For your convenience, you may place your order in the following four methods:

  1. 262-763-9175 or 1-800-666-9175
  2. Fax in Wisconsin: 262-763-8350
  3. Online: www.centaurforge.com
  4. Mail order

Once you place an order with us, you will be added to our mailing list and given a customer number. To expedite your orders, please use your customer number. Shipping costs are not included in the pricing you see online, except where noted. There is no minimum order value.

Shipping

CENTAUR FORGE offers transparent flat rate shipping policies from anywhere in the Continental USA. Our competitors' shipping policies are often not clear and in many cases misleading resulting in nasty surprises at checkout. Shop with Centaur Forge for the best deal and no surprises.

Qualifying orders shipped within the Continental USA are charged $15.95 Flat Rate Shipping.

Orders that DO NOT qualify for Flat Rate Shipping are

Coal and Coke (special pricing on Coal and Coke includes shipping)

Oversized and Non-Conforming items and items that weigh 50 lbs. or more which are charged an additional $20.00 or $34.05 which is added to the $15.95 Flat Rate Shipping.

Orders that are shipped via Commercial Truck.

Items that weigh 150 lbs. or more are shipped via Commercial Truck which must be paid in full by the customer. You will be notified of the correct shipping charges at which time you can approve of the additional freight charges or cancel your order.

 

Oversized and Non-Conforming Packages

Oversized and Non-Conforming Packages will be charged an additional shipping charge, from $20.00 to $34.05. These additional charges only apply to unboxed anvils, anvil stands, forge hoods and all orders with a total shipping weight over 50 lbs..

 

Orders being shipped to HAWAII, ALASKA and outlying US territories that weigh 69 lbs. or less are shipped through the United States Postal Service for the exact amount shown on www.usps.com. While we utilize the USPS Flat Rate Boxes whenever possible, if the order can not fit into one of the Flat Rate Boxes provided by the post office, the shipping charge will be the actual USPS charge calculated at www.usps.com.

Oversized and non-conforming items being shipped to Alaska, Hawaii or other outlying US territories or internationally are shipped through UPS, FedEx or a freight forwarder. We will notify you of the updated shipping charges and you will have the option to approve of the updated shipping charges or cancel the order.

Orders over 70 lbs. will be shipped using UPS or FedEx and you will be contacted for your approval of the additional shipping charges or to allow you to cancel your order.

 

Oversized and non-conforming items being shipped to Alaska, Hawaii, outlying US territories, or internationally are shipped through a freight forwarder. We will let you know the shipping charges, and you will have the option to approve of the international shipping charges or cancel to order.

In-stock orders received by 2:00pm Central Standard Time are typically shipped the same day. If you place your order after 2:00pm CST and still need your order shipped the same day, there is a $20 expedited charge.

If you need faster service, we do offer UPS or FedEx Next Day Air, Second Day Air, Three Day Select or USPS Express Mail. Expedited orders must be placed prior to 12:00pm CST during regular business hours. Any orders placed during the weekend or Holidays will be shipped the next regular business day. Expedited shipping does not qualify for Flat Rate Shipping. You may be contacted to verify that you are aware of this and agree to the additional shipping charges.

 

In-stock orders received by 2:00pm Central Standard Time are typically shipped the same day. If you place your order after 2:00pm CST and still need your order shipped the same day, there is a $20 expedited charge.

 

If you need faster service, we do offer UPS or FedEx Next Day Air, Second Day Air, Three Day Select or USPS Express Mail. Expedited orders must be placed prior to 12:00pm CST during regular business hours. Any orders placed during the weekend or Holidays will be shipped the next regular business day. Expedited shipping does not qualify for Flat Rate Shipping. You may be contacted to verify that you are aware of this and agree to the additional shipping charges.

 

Additionally,

- Orders within the Continental USA will be shipped via FedEx Ground, UPS Ground, SpeeDee Delivery or USPS Post Office. We reserve the right to choose or change the shipping method for a qualifying order. Orders being shipped to Alaska or Hawaii are normally shipped by US Post Office.

- Next Day Air, Second Day Air, 3-Day Select and Express Shipping do not qualify for Flat Rate Shipping. Coal, Coke and Commercial Truck items WILL NOT be shipped Next Day Air, Second Day Air or Three Day Select.

- If an order is placed on the website that is not eligible for Flat Rate Shipping, we will contact you by phone or e-mail to notify you of the adjusted shipping charges. At this time you will have the opportunity to cancel the order if you do not agree to the additional charges.

 

Payment

Centaur Forge LLC accepts Visa, MasterCard, Discover, American Express, check, and money orders. We also accept PayPal on orders placed over the website only. For international orders, we also accept wire transfers. Centaur Forge LLC. is not responsible for any additional fees or bank charges incurred by the issuing bank. All payments will be denominated in US Dollars. Centaur Forge LLC is not responsible for any additional duties or Customs fees on orders being shipped internationally.

 

International Payment and Shipping

For international orders, we accept PayPal (web-store orders only), Visa, MasterCard, Discover, American Express, check, money order, or wire transfers. Centaur Forge LLC is not responsible for any additional fees or bank charges incurred by the issuing bank. All payment will be denominated in US Dollars. Orders being shipped to any country outside the US are shipped through the Unites States Postal Service or a Freight Forwarder of our choosing. Once we receive an order that is being shipped internationally, we will calculate the shipping cost and e-mail an updated invoice with the correct shipping charges for approval. Orders paid with PayPal will be sent a PayPal Fund Request for the additional shipping charges. When you receive the updated invoice, you can approve the additional charges or notify us to cancel the order. Centaur Forge is not responsible for any additional Duties or Customs Fees when the order is delivered.

 

Canadian Resident Opportunities

We believe that you can save big bucks by shopping with Centaur Forge. Our prices are generally 15% to 30% lower than the website prices quoted by Canadian Distributers. Go on their websites and compare. You have two ways to save:

Option 1: DRIVE TO THE BORDER

Near every Canadian/USA border crossing there are businesses who will receive packages for Canadians to pick up. We will ship your order there with our $15.95 Flat Rate Shipping (Some items, such as Coal and Coke, oversized or non-conforming and items weighing over 149 lbs., do not qualify for Flat Rate Shipping. See Shipping Terms for complete details). Fees for these services are nominal and all the operations named below accept packages and many also accept standard pallets of goods. Use the tracking number we send you to know when it is delivered then drive over and get it. In most cases these operations will email or call you when the goods are received. Call them to understand costs and their preferred mode of operation and what contact information they want on the shipping label. Here are four options:

NEVER LEAVE HOME/CANADA POST: great for high value small bulk items.

Your additional costs are the fees at pick up, import duties and the GST/HST tax. Import duties should be zero if the product is manufactured in the USA because of NAFTA. For non-US manufactured goods, the import duties vary depending on the classification of the product. Centaur Forge will provide a detailed invoice, including country of origin if requested, to aid you in clearing Canadian Customs.

Please see our Canadian Resident Opportunities Page for more details.

Back Orders

Centaur Forge tries to keep stock on all our items, but sometimes the manufacturers do fall behind. In the event that we are out of stock on an item, we will ship it to you as soon as we receive it with no additional shipping charge. You will not be charged for the back-ordered item until it is shipped out to you. If you have paid through PayPal, at your request, we will issue a refund for the item through PayPal and will re-invoice you for the item when it becomes available. If you cannot wait for the item to arrive, please call us and we can offer you a substitute or you can cancel your back order.

Returns

If you have ordered a product that you wish to return or exchange, please return it in their original containers within 30 days of receipt. Before returning any product, please call us to get a Return Authorization Number. Such returns are subject to a 20% re-stocking fee and the customer is responsible for paying return shipping charges. We do not accept returns on Coal, Coke, DVD's, Books, discontinued items, or Special Order items. We will not accept returns on items over 30 days from original purchase date.

* Proof of purchase is required with all returns

Special Orders

If there is an item that we do not carry that you would like to try from any of our regular vendors, we can special order it for you for a fee of $15 per item ordered. We require pre-payment in advance for all Special Order items. Special Order items such as horseshoes that we have to order by the box must be purchased by the box. There are no returns allowed on special order items.

Sales Tax

Sales tax is charged on all Wisconsin, Illinois, Oklahoma, Indiana, Pennsylvania, Georgia, Michigan, Washington, Minnesota, North Carolina, Ohio, Virginia and Kansas orders. No sales tax is charged for orders from other states.

Web Specials

From time to time we may post special web-only prices and offers. Visit often for the most up to date news.
Prices are subject to change.

Benefits of ordering online

When you order online at www.centaurforge.com, you are opening up a new world of possibilities, exclusive online offers, and up-to-date company information and upcoming events. You can now access your personal store by signing in to your account, which will allow you to track all orders (whether placed online, through the mail, or over the phone), review past orders, save items in a wish list, and access saved address information, which will save you valuable time in the checkout process. In addition to accessing your own account, you can place quick orders when you don't have time to browse. Simply click on the quick order tab, fill in the item codes and quantities that you want, and check out.

Prices are subject to change

Our product prices change continuously. The prices on the web site are the most recent prices. We reserve the right to change prices and terms at any time.

BY ORDERING FROM OUR CENTAUR FORGE CORP. RETAIL STORE, CATALOG, OR WEB SITE YOU ARE AGREEING TO OUR TERMS AND CONDITIONS.

 

  1. www.kinek.com is a company that specializes in receiving packages for Canadians. Go to www.shiptotheborder.com to get complete directions as to how to find your closest border location and how to sign up.
  2. UPS Stores. These are independent stores that operate under the UPS banner. The stores in the USA close to border crossings, for a reasonable fee, will receive packages and in many cases standard pallets and will let you know when they are received. Use www.theupsstore.com to find a location.
  3. FedEx. Their office centers will receive packages, let you know they have arrived and do it for no fee if pick-up is prompt. The office centers will not receive pallets but FedEx Freight locations will provide a similar service for pallets. Use www.fedex.com to explore this option.
  4. Independent Cross Border Companies. These operate similar to UPS Stores.